How can I reach customer service?

LOCATION 1
6113 W. Cermak Rd. Cicero IL, 60804
Business Hours: 9:00 am to 6:00 pm CST Monday-Friday

9:00 am to 5:00 pm CST Saturday & Sunday

Telephone:
708-222-1100

Fax:
708-222-1116

Email Address:
staff@carnavaltravel.net

LOCATION 2
3960 W. 26St. Chicago IL, 60623
Business Hours:9:00am to 7:00pm CST Monday-Frida

9:00am to 6:00pm CST Wednesday

9:00am to 4:00pm CST Saturday

Sunday CLOSED

Telephone:
773-522-8200

Fax:
773-522-8265

Email Address:
staff@carnavaltravel.net

Why use a travel agency?

Do you know that...

• Airfare prices change daily?
• That great deal you found on your own today may be old news tomorrow?
• A difference of one day in departing or arriving dates can save you hundreds?
• Certified travel agencies will often work for you for FREE?
• Travel agencies often have first-hand experience with the places they recommend?

What travel documents do I need?

If you are a U.S. or Canadian citizen, you'll need proof of citizenship in the form of a current passport or certified birth certificate and a photo ID. Naturalized U.S. citizens are advised to carry their naturalization papers and picture ID. Aliens who are permanent residents of the U.S. must carry their Alien Registration Card and passport. All others must have a valid passport and necessary visas. Please check the current requirements with your travel agent

Below is a list of Frequently Asked Questions by future cruise travelers.

What does my cruise fare include?

Just about everything. Your cruise fare includes shipboard accommodations, ocean transportation, all meals, onboard entertainment and associated fees in force at the time of booking. Not included in the cruise fare are items that are of a personal nature including gratuities, shore excursions, airfare, telephone calls, faxes, spa treatments, salon services, photographs, laundry and valet service as well as wine, liquor and other beverages

How do I get a price quote?

Please contact a travel agent who will be able to provide you with a price quote and inform you of the availability on the sailing of your choice. Your travel agent will also be able to advise you of any special promotions we may be running for your particular sailing. Unfortunately, we cannot provide price quotes or check stateroom availability via e-mail

Are there activities for children on a cruise?

Most cruise lines offer programs for children. Many offer special teen and pre-teen scheduled activities. The larger ships almost always include a video arcade, kids disco or other designated "kids area".Cruises are a great way for families to travel and see a variety of countries and ports. Some ships also offer babysitting services and daycare centers.

Will I get seasick?

It is unlikely that you will notice any motion on a large cruise ship, even if you are sensitive to motion in automobiles or airplanes. All ships today have stabilizers to smooth the ride. Some cruises sail calmer waters than others. Caribbean and Alaska cruises enjoy smoother sailings than say Bermuda. If seas do get rough, there are many preventative medications available on board.

Do I have to participate in scheduled activities or can I just relax?

There are dozens of activities going on all over the ship every day. One the best ones can be "doing nothing at all". Relaxation is what attracts many people to cruise travel. Every ship has one or more pools that you can lay around with a good book, most have a library and several lounges where you can sit and relax by yourself or with friends.

Do I have to tip? If so, how much?

Tipping is up to you. Generally speaking, $7.00 to $9.00 per day/per person should take care of your waiter, bus boy and cabin steward. Other ship personnel can be tipped at your discretion. There are a few cruise lines that have a "no tipping" policy.

Will I need a passport?

All U.S. and Canadian citizens must travel with proof of citizenship, which is a valid passport, or birth certificate (complete with raised seal, not a photocopy) with a picture identification, or a certified naturalization certificate with picture identification. Any state government issued drivers license or other form of picture identification should be acceptable.

Non-U.S. citizens who are residing in the United States are required to travel with their Alien Registration Card (Green Card) and valid passports. All others must have valid passports and necessary visas at embarkation. You should consult with your travel agent for more information if necessary.

Are medical services available?

Virtually every major cruise ship will have a staffed medical facility to handle emergencies. If you suffer from a medical condition, check with your travel agent before booking to make sure the ship on which you are cruising can handle your needs.

Will I get bored?

That is very unlikely! However, if you are concerned about having enough to do, choose one of the larger ships (40,000 tons and above), they will typically have more activities due to the sheer numbers of people on board.

Most ships have dozens of planned and spontaneous activities going from sunrise to way past midnight. Pool activities, sports, bingo, casino, wine tastings, dance lessons, dancing, karoake, live entertainment, movies, television, fitness centers, shore excursions, talent contests, masquerade parties, Captain's party, country western night, just to name a few!

What should I pack?

Generally speaking, cruise travel is very casual during the day and casual to formal in the evenings. This can vary depending on the itinerary. Caribbean, Hawaiian, Alaskan cruises are more informal while Transatlantic, Mediterranean and European cruises tend to be a little more formal. This can also vary from cruise line to cruise line and ship to ship.

Princess Cruise Line would probably lean toward formal whereas Carnival will tend to be more informal and casual. There is no real hard and fast rule, however, here's a try.

Men should always pack one dark suit which will usually suffice even on "formal night." You can take a tuxedo, but we recommend that you rent one on board the ship (most ships offer this service) unless you own one and just want the extra baggage. Tuxedos are generally not "required".

Ladies can take cocktail dresses or a full length formal.

There are usually 1 to 2 formal nights on a 7 night cruise, only 1 on 3 & 4 night cruises. The rest of the time is typically very casual. Even on "non-formal" nights, men should wear a collared shirt to dinner and slacks or skirts for the ladies.

What if I have more questions?

If you have more questions, please contact a travel agent who will be able to assist you.

More Questions? E-Mail us at staff@carnavaltravel.net